FAQ

Frequently Asked Questions

Ultimate Caribbean Escape 2022

Cruise rate includes cabin accommodation, tea, coffee, juice, all meals except at specialty restaurants, room service, Royal Caribbean casino, RCCL nightly shows, Soca On The Seas live musical performances by Soca Artists and late-night parties with DJs. Lots of on-land surprises! Foodies … get ready for a Taste of the Caribbean!

Cruise rate does not include airfare, pre-cruise hotel accommodation, specialty restaurants, airport transfers to or from the cruise ship, beverage packages, wi-fi, spa treatments, personal expenses such as photos, souvenirs, island tours, or any other extra activities that you may choose to participate in on the ship or on shore that require a fee, travel insurance, $25.00 booking fee and 3% credit card fee (approx.US$12.00pp).

Click Link for WIFI and Beverage Package Information.

Gratuities are $14.50 per person / per day and are paid on board Royal Caribbean Grandeur of the Seas.

Taxes & Port Fees are $79.10 per person.

NCCF is $150.00 per person

All name change requests must be emailed to info@ansuravacations.com with a copy sent to each roommate. Name changes are free until November 30th, 2021, however at least one guest from the original reservation must remain in the cabin. There will be a $100 name change fee from December 1st, 2021. The new roommate must register with Ansura Vacations via www.socaontheseas.com All parties must establish amounts already paid and and the new roommate will pay the balance owed to Ansura Vacations.

Yes, you may book your pre-cruise hotel accommodation when you book your cabin as RCCL has contracted with many hotels in Barbados. See rates on the hotel accommodation page. Contact Ansura Vacations at 1-844-267-8727 to add your hotel reservations. Your hotel cost will be added to your cruise fare – final payment also due 12/30/2021.

Pre-Cruise Saturday 2nd April, 2022 Participating Hotels: Hilton Barbados, Courtyard Barbados, Accra Beach Hotel & Spa & Radisson Aquatica.

You are requested to check-in & collect your wristband with the

Soca On The Seas Group from 4pm – 6pm. The Grandeur of the Seas sails from Barbados at 10:00pm. Dinner will be served promptly at 8pm (nightly).

Due to government regulations requiring cruise lines to submit the Final manifest at least 60 minutes prior to sailing, guests are requested to complete Online Check-in no later than 3 days prior to their cruise. If you do not complete Online Check-in 3 days prior, you will be required to complete this process at the pier at least (2) two hours prior to the published sailing time.

Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or you will NOT be permitted to sail.  

Transfers are available for purchase from the arrival airport to the pier on day of sailing and from the pier to the departure airport on debarkation day only. It is recommended that transfers are purchased two weeks prior to sailing. Please remember, Royal Caribbean requires your flight information in order for them to promptly meet all guests. To purchase your Guest Transfers or for additional information consult Ansura Vacations at 1-844-267-8727. You may also take a taxi or shuttle to the pier.

Cruisers who booked their pre-cruise hotel accommodation through RCCL will receive shuttle transfer from Hotels to the Port of Bridgetown Cruise Terminal. (Transfer included in your package).

The Port of Bridgetown is the new RCCL Port in Barbados which is located at The Pier in Bridgetown, Barbados. The Cruise Port aka Deep Water Harbor is located on the South-Western side of the Island and, although not exactly right by the center of Bridgetown, it is within walking distance – 1 mile (or 1.700 meters) – to the main streets of the city.

Check-In opens 90 days before your cruise and must be completed no later than 3 days prior to sailing. Completing the Check-In process for all the guests in your reservation will save you from having to fill out forms at the pier.

Royal Caribbean International requires guests to be checked in no later than 60 minutes prior to the scheduled sailing time*. Guests arriving late will not be permitted to sail. This supports government regulations in some ports that require cruise lines to submit a departure manifest 60 minutes prior to sailing. Guests are requested to complete Check-In no later than 3 days prior to the cruise in order to expedite the pier check-in process.

*Some sailings may require an earlier check-in time. Please refer to your Guest Vacation Documents for specific information. Once you have completed the Check-In process, you will receive a Set Sail Pass. It indicates that you successfully completed the check-in process for you and those guests listed on your Set Sail Pass. Please manage your reservation and fill out the required fields to start your check-in process.

 

Yes. All travelers must present a valid passport (valid at least 6 months from date of expiry) upon arrival into Barbados.

Tours can be purchased pre-cruise from Royal Caribbean.

Yes, Ansura Vacations can arrange your airfare to Barbados. If you do not wish to arrive the day before sailing, flights must arrive into Barbados no later than 1pm on Sunday 3rd, April, 2022 and guests must arrive at the port (cruise terminal) by 3pm.

Your return flight must depart no earlier than 12 noon.

There are planned events with soca artists and Djs on each island. Local cuisine will also be served on each island for a true taste of the Caribbean!

US dollars are accepted on all islands at variable exchange rates. Trinidad and Tobago and Barbados use their own currency while Grenada, St Vincent, Dominica and St. Lucia use Eastern Caribbean dollars.

We dock daily from 8am to 6pm.

WE STRONGLY SUGGEST ALL CRUISERS RETURN TO THE SHIP BY 5PM DAILY.

The ship will not wait for anyone who arrives late.

We dock in Barbados at 7:00 am on Sunday 10th April, 2022, therefore, your flight back home shouldn’t leave any earlier than 12:00 noon to allow sufficient time to disembark.

Electricity on board all ships is supplied at a voltage of 110/220 V in the stateroom. Guests may request electrical outlet adapters from the Information Office.

*Please note that no heat-generating devices (like electric kettle, clothes iron, bottle warmer for babies, electric blanket, etc.) are allowed onboard.

Guests are not allowed to bring beer or hard liquor onboard for consumption or any other use. Alcoholic beverages seized on embarkation day will not be returned. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Guests who violate any alcohol policies, (over consume, provide alcohol to people under the legal drinking age, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Guests who are under the permitted drinking age will not have alcohol returned to them. Please Note: All guests must comply with TSA guidelines for transporting liquids.

On boarding day, guests may bring onboard two (2) 750 ml bottles of personal wine or champagne per stateroom in their carry-on luggage. If more than two bottles of wine or champagne are brought onboard, including any alcoholic beverages purchased in ports-of-call or in our onboard shops, they will be stored by the ship and delivered to your stateroom on your last day onboard. Guests on consecutive cruises may bring two (2) 750 ml bottles of personal wine or champagne per voyage, per stateroom. Additional bottles will be stored by the ship and two bottles at a time will be delivered to the stateroom on the first day of each new voyage. Guests bringing more than two bottles at the start of the first sailing should have documentation for any consecutive sailings available to share with security on boarding day.

Yes, there is a 9-month payment plan. (including the initial US$100.00pp deposit / US$250.00, single traveler). All deposits & payments are non-refundable on music themed cruises therefore Ansura Vacations strongly advises the purchase of Travel Insurance through Travel Guard (USA residents only) or via RCCL: AON (USA & Non-USA residents).

Monthly Payments:

  • Initial Deposit US$250.00 per person / US$500.00 per person (solo traveler).
  • Payment 2 onwards will be divided equally with final payment on December 30, 2021.

Auto Pay: Your credit card on file can be setup to be charged automatically each month. If you need to change your form of payment, kindly contact Ansura Vacations via email: info@ansuravacations.com  or call 1-844-267-8727 (1-844-Ansura7)

Cancellation and Penalties.

All deposits and payments applied to the entertainment package are non-refundable on Music -Theme cruises. These cancellation policies differ from the standard cruise line policies. ALL NO SHOWS will be assessed a 100% cancellation fee by Royal Caribbean Cruise Line.

In the event of a global pandemic & travel ban, the CDC and RCCL may have cause to cancel the sailing from Barbados on April 3 -10, 2022. In this instance, a Soca On The Seas Entertainment credit will be issued and applied to the rescheduled sail dates. Royal Caribbean cruise cancellation policy will automatically go into effect and RCCL may offer a future cruise credit or a refund to the credit or debit card used to purchase the cruise fare.

Yes! Travel Protection is strongly advised. Why buy Travel Protection? To protect you from the unexpected. What if you or a family member gets sick or hurt and you can’t go on your cruise vacation? Or your flight to the cruise is delayed? What if your bags are lost, stolen, or damaged? Or, they’re delayed and you need to buy some items until they show up? What if you get sick or hurt on your trip? What if you need an emergency medical evacuation?  Call Ansura Vacations: 1-844-267-8727 to book your travel insurance.

Make sure nothing gets in the way of your adventure with Royal Caribbean Travel Protection program benefits, including medical, baggage and Evacuation coverages to protect you during your trip. With the Royal Caribbean Travel Protection Program Cancellation Penalty Waiver, if your plans go awry and you cancel your cruise vacation (for specified reasons), Royal Caribbean will waive the non-refundable cancellation provision of your cruise ticket contract and pay you the value of the unused portion of your prepaid cruise vacation. In addition, should you need to cancel for “any other reason” you may be eligible for credit toward a future cruise – up to 75% of the non-refundable, prepaid cruise vacation cost.

Because the liability for loss or damage is limited by the Cruise Ticket Contract, we recommend that all guests check their own insurance coverage or consider purchasing the Royal Caribbean Travel Protection Program or for USA residents only, Travel Guard.

We have a minimum of one fully licensed doctor, and a minimum of two licensed nurses onboard every ship.

Every Royal Caribbean ship offers limited professional medical services through licensed (international or domestic) physicians and nurses. All Royal Caribbean Cruises Ltd. ships have shipboard medical facilities that are built, staffed, stocked and equipped to meet or exceed guidelines established by the American College of Emergency Physicians Cruise Ship & Maritime Medicine Section.

Depending on the size of the ship and number of passengers and Crew members, each RCL ship has one to three doctors and three-to-five Nurses, available to passengers and Crew members 24 hours a day, seven days a week.

Our medical facilities are stocked with a variety of equipment, including cardiac monitors, automated external defibrillators, ventilators, x-ray machines and processors, laboratory equipment, a formulary of acute care medications and a variety of minor surgical and orthopedic supplies. Our doctors also have access to online informational sources and 24-hour support from shore side medical professionals for additional assistance. Royal Caribbean Cruises Ltd. also requires all doctors and nurses to maintain Advanced Cardiac Life Support (ACLS) training. In responding to medical emergencies, our goal is to first stabilize emergency patients and, where indicated, evacuate the patient to an appropriately equipped and staffed shore side medical facility as soon as practical.

Successfully completing the check-in process for you and those guests listed on your SetSail Pass will allow you to receive a SetSail Pass.  In order to complete Check-In successfully, you will need the following: Personal Information for each guest.

An Onboard Expense Account, also known as your Seapass® onboard account, is the cashless system used for all onboard purchases and services. Depending on your ship, SeaPass cards are handed out at the pier or will be in your stateroom waiting for you.

At this time, you can also add other guests as authorized purchasers. A receipt is provided with every purchase transaction. A final statement will be delivered to your stateroom on the final morning of your cruise vacation.

The account can be set-up with either a credit card, debit card or as a cash account during check-in or at the pier.  You can also add guests from your stateroom or another stateroom as authorized purchasers on your account. For each purchase made onboard the ship you will receive a receipt A final statement will be delivered to your stateroom on the final morning of your cruise vacation for your review.

If you set up your account with a card, on the last night of your cruise, Royal Caribbean International® will automatically post the final charge to your card on file. Guests on a cash account will need to settle their statement onboard prior to disembarking.

Important Information:

Throughout the cruise, daily authorizations (holds) will be placed on your card to ensure funds are available for your purchases. If you register a card and change to another card or cash during your sailing, you may still see holds on the original card. While the holds aren’t charges, they do reduce your available balance. Most holds are released within 3 to 5 business days, however, depending on your bank this may take up to 30 days. Royal Caribbean International does not control how long the holds remain as the length of time is determined by your financial institution.


Asia & Mexico Edition

Cruise rate includes tea, coffee, juice, all meals except at Specialty restaurants, room service, port fees & taxes, live musical performances, comedy and late-night parties with DJs. Lots of other surprises! For Singapore only, 3 day/2-night hotel accommodation at Marina Bay Sands, RT ferry to Indonesia, Singapore River cruise and ground transportation to ferry terminal and one way to cruise terminal.

Prices do not include airfare or airport transfers to or from the cruise ship, personal expenses such as photos, souvenirs & island tours, or any other extra activities that you may choose to participate in on the ship or on shore that require a fee.

GRATUITES

Gratuities are $14.50 per person – per day and are paid on board Royal Caribbean Quantum of the Seas and Enchantment of the Seas.

Singapore – Price includes a 3-day / 2-night accommodation at the Marina Bay Sands hotel.

Galveston – Please contact HJ Travels to book your hotel accommodation at

1-877-457-1268 .

SINGAPORE TO MALAYSIA & THAILAND

We sail at 5:00 PM on April 4, 2020. Due to government regulations requiring cruise lines to submit the Final manifest at least 60 minutes prior to sailing, guests are requested to complete Online Check-in no later than 3 days prior to their cruise. If you do not complete Online Check-in 3 days prior, you will be required to complete this process at the pier at least (2) two hours prior to the published sailing time. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or you will NOT be permitted to sail. Soca On The Seas group check-in & wristband collection from 1pm to 4pm.

GALVESTON, TEXAS TO MEXICO

We sail at 4:00 PM on September 4, 2020. Due to government regulations requiring cruise lines to submit the Final manifest at least 60 minutes prior to sailing, guests are requested to complete Online Check-in no later than 3 days prior to their cruise. If you do not complete Online Check-in 3 days prior, you will be required to complete this process at the pier at least (2) two hours prior to the published sailing time. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or you will NOT be permitted to sail. Soca On The Seas group check-in & wristband collection from 1pm to 3pm.

Transfers are available for purchase from the arrival airport to the pier on day of sailing and from the pier to the departure airport on debarkation day only. It is recommended that transfers are purchased two weeks prior to sailing. Please remember, Royal Caribbean requires your flight information in order for them to promptly meet all guests. To purchase your Guest Transfers or for additional information consult HJ Travels at 1-877-457-268. You may also take a taxi or shuttle to the pier.

The Marina Bay Cruise Centre Singapore (also known as the International Cruise Terminal and abbreviated as MBCCS) is a new cruise terminal in Singapore which is located at Marina South next to the Marina South Pier. Since we will be in Singapore 2 days prior to sailing, we have arranged shuttle transfers from the Marina Bay Sands Hotel to the Singapore Cruise Terminal. (Transfer included in your package).

 

Galveston: Directions to the Cruise Terminal:

Where is the Port of Galveston?

Port of Galveston
Cruise Terminal
22702 Harborside Dr. Pier 27
Galveston, TX

Royal Caribbean Directions to Galveston, Texas Cruise Terminal:
From Hobby (HOU) Airport:

  • Turn right onto Eastex FRWY/US-59
  • Merge onto US-59 S via the ramp- on the left.
  • Take I-45 south to Exit 1C, and turn left (east) onto Harborside Drive/Hwy 275.
  • Continue about 4.7 miles to Kempner / 22nd street (which is the street leading into the Cruise Ship Terminal entrance), and turn left.
  • The are adjacent to the terminal is for loading/unloading luggage curbside only.

From George Bush International Airport (IAH):

  • Exit the airport and turn right onto Eastex FRWY/US-59.
  • Merge onto US-59 S via the ramp- on the left.
  • Take I-45 south to Exit 1C and turn left (east) onto Harborside Drive/Hwy 275.
  • Continue about 4.7 miles to Kempner / 22nd street (which is the street leading into the Cruise Ship Terminal entrance) and turn left.

Parking Information

Port shuttle buses will transport guest between parking lot and terminal.

Payment: Cash, Visa, MasterCard

(Guests can pre-pay for parking by going to the port web site.)

At the Pier

Please expect delays related to security procedures when arriving at the port to board the ship. These procedures have been designed for your safety and all attempts will be made to expedite you through the process as quickly as possible. Please do not arrive before 11AM as space is limited in the terminal.

For any day of travel concerns you may have, please contact our local cruise line representative, Cruise Service USA at (912) 996-5591 or us at (800) 256-6649 or (305) 539-4107.

* All rates and prices are subject to change.

** Royal Caribbean is not responsible for theft or damage to vehicles.

Where is the Port Of Singapore located?

Where is the Port of Galveston Located? 

Check-In opens 90 days before your cruise and must be completed no later than 3 days prior to sailing. Completing the Check-In process for all the guests in your reservation will save you from having to fill out forms at the pier.

Royal Caribbean International requires guests to be checked in no later than 60 minutes prior to the scheduled sailing time*. Guests arriving late will not be permitted to sail. This supports government regulations in some ports that require cruise lines to submit a departure manifest 60 minutes prior to sailing. Guests are requested to complete Check-In no later than 3 days prior to the cruise in order to expedite the pier check-in process.

*Some sailings may require an earlier check-in time. Please refer to your Guest Vacation Documents for specific information. Once you have completed the Check-In process, you will receive a SetSail Pass. It indicates that you successfully completed the check-in process for you and those guests listed on your SetSail Pass. Please manage your reservation and fill out the required fields to start your check-in process.

You do not need a visa for tourist or business visits up to 90 days. Visit the Embassy of Singapore website for the most current visa information. The U.S. Department of State is unaware of any HIV/AIDS entry restrictions for visitors to Singapore. May 8 2019

Do you need a visa to travel to USA?

Normally when travelling to the United States you would need a visa in order to enter. However, the Visa Waiver Program (VWP) allows people from certain countries to travel to the United States without a U.S. Visa.

Do you need a Visa to Travel to the United States?

Electricity on board all ships is supplied at a voltage of 110/220 V in the stateroom. Guests may request electrical outlet adapters from the Information Office.

*Please note that no heat-generating devices (like electric kettles, bottle warmer for babies, electric blanket, etc.) are allowed onboard.

*Please note that no heat-generating devices (like electric kettles, bottle warmer for babies, electric blanket, etc.) are allowed onboard.

Guests are not allowed to bring beer or hard liquor onboard for consumption or any other use. Alcoholic beverages seized on embarkation day will not be returned. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Guests who violate any alcohol policies, (over consume, provide alcohol to people under the legal drinking age, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our href=”https://www.royalcaribbean.com/content/dam/royal/resources/pdf/guest-conduct-policy.pdf”>Guest Conduct Policy. Guests who are under the permitted drinking age will not have alcohol returned to them. Please Note: All guests must comply with TSA guidelines for transporting liquids.

On boarding day, guests may bring onboard two (2) 750 ml bottles of personal wine or champagne per stateroom in their carry-on luggage. If more than two bottles of wine or champagne are brought onboard, including any alcoholic beverages purchased in ports-of-call or in our onboard shops, they will be stored by the ship and delivered to your stateroom on your last day onboard.

Guests on consecutive cruises may bring two (2) 750 ml bottles of personal wine or champagne per voyage, per stateroom. Additional bottles will be stored by the ship and two bottles at a time will be delivered to the stateroom on the first day of each new voyage. Guests bringing more than two bottles at the start of the first sailing should have documentation for any consecutive sailings available to share with security on boarding day.

Yes, there is a monthly payment plan. PAYMENT PLAN OPTIONS (REQUIRED). The deposit is per person: visit the pricing page for more information. All payments and deposits are non-refundable on themed cruises therefore HJ Travels strongly advises the purchase of Travel Insurance.

Monthly Payments: This requires a full deposit based on your selected cabin class due at time of booking. Payments will be divided equally by the remaining months after your deposit with final payment on 1/10/20 Asia Edition & 6/1/20 Mexico Edition.

Auto Pay: Your credit card on file will be charged automatically on the 20th of each month. If you would prefer to pay via Bank Wire or QuickPay by (Zelle) call HJ Travels at 877-457-1268 Ext 2, for account details.

Yes! Travel Protection is strongly advised. Why buy Travel Protection? To protect you from the unexpected. What if you or a family member gets sick or hurt and you can’t go on your cruise vacation? Or your flight to the cruise is delayed? What if your bags are lost, stolen, or damaged? Or, they’re delayed and you need to buy some items until they show up? What if you get sick or hurt on your trip? What if you need an emergency medical evacuation? Call HJ Travels at 877-457-1268 Ext 2 to book your travel insurance. Please note: many credit cards offer travel protection on airfare, hotel and cruise fare.

Make sure nothing gets in the way of your adventure with Royal Caribbean Travel Protection program benefits, including medical, baggage and Evacuation coverages to protect you during your trip. With the Royal Caribben Travel Protection Program Cancellation Penalty Waiver, if your plans go awry and you cancel your cruise vacation (for specified reasons), Royal Caribbean will waive the non-refundable cancellation provision of your cruise ticket contract and pay you IN CASH the value of the unused portion of your prepaid cruise vacation. In addition, should you need to cancel for “any other reason” you may be eligible for credit toward a future cruise – up to 75% of the non-refundable, prepaid cruise vacation cost.

Because our liability for loss or damage is limited by the Cruise Ticket Contract, we recommend that all guests check their own insurance coverage or consider purchasing the Royal Caribbean Travel Protection Program.