FAQ

Frequently Asked Questions

Afrosoca Cruise Questions

Cruise rate includes tea, coffee, juice, all meals except at Specialty restaurants, room service, port fees & taxes, live musical performances, comedy and late night parties with DJs. Lots of other surprises! Prices do not include airfare or airport transfers to or from the cruise ship, personal expenses such as photos, souvenirs & island tours, sodas, bottled water or alcoholic beverages, or any other extra activities that you may choose to participate in on the ship or on shore that require a fee.

GRATUITES ARE $14.50 PER PERSON, PER DAY AND PAID ABOARD ROYAL CARIBBEAN MARINER OF THE SEAS

Yes, The YVE Hotel in Miami, FL is our Host Hotel. Please contact HJ Travels to book your hotel accommodation at 877-457-1268 Ext 2.

We leave the Port of Miami at 4:00 PM on October 8, 2018. Due to government regulations requiring cruise lines to submit the Final manifest at least 60 minutes prior to sailing, guests are requested to complete Online Check-in no later than 3 days prior to their cruise. If you do not complete Online Check-in 3 days prior, you will be required to complete this process at the pier at least two hours prior to the published sailing time. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or you will NOT be permitted to sail. Soca On The Seas group check-in & wristband collection from 1pm to 3pm – Alaska Conference Room.

Transfers are available for purchase from the arrival airport to the pier on day of sailing and from the pier to the departure airport on debarkation day only. It is recommended that transfers are purchased two weeks prior to sailing. Please remember RCCL requires your flight information in order for them to promptly meet all guests. To purchase your Royal Caribbean Guest Transfer or for additional information consult HJ Travels at 1-877-457-1268. If you are close enough (or you like road trips) you can also drive to the departure port. Parking is typically available on a first-come, first-served basis at most piers for a minimal fee. You may also take a taxi or shuttle to the pier.

Check-in online! It’s easy. We’ll show you how in 4 simple steps. When you check-in online, it saves time. You won’t have to fill out any forms at the pier. When you and your party arrive, you’ll just need your signed SetSail pass, identification documents, and credit card that you register online. First, gather the following information for all the guests you’re checking in: Passport or appropriate proof of citizenship and identification Ship, sailing date and Royal Caribbean reservation number Home address Emergency contact name with phone number Travel plans before and after your cruise Credit card for the Onboard Expense Account TIP: For security purposes, the system will time out after 30 minutes even though there is activity, so make sure you have everything listed above before you begin.

Guests are not allowed to bring beer, hard liquor, fortified wines or non-alcoholic beverages onboard for consumption or any other use on boarding day or while in port. Alcoholic beverages seized on boarding day will not be returned. Guests wishing to bring personal wine and champagne onboard may do so only on boarding day, limited to two (2) 750 ml bottles per stateroom. Additional bottles of wine beyond two (2) bottles that are brought onboard or any alcoholic beverages purchased in ports of call or from Shops On Board will be stored by the ship and delivered to your stateroom on the last day of the sailing. Wine may be consumed in any shipboard restaurant, dining venue, or within the guests’ stateroom. Wine brought onboard may not be shared for consumption in private group events, and/or in lounges made private for the exclusive use of a group. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Guests who violate any alcohol policies, (over consume, provide alcohol to people under age 21, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Guests who are under the permitted drinking age will not have alcohol returned to them. Note: All guests must comply with TSA guidelines for transporting liquids.

Yes, there is a monthly payment plan. PAYMENT PLAN OPTIONS (REQUIRED). The deposit is per person: visit the pricing page for more information . All payments are non-refundable on themed cruises therefore HJ Travels strongly advises the purchase of Travel Insurance. Deposit is due at time of booking.

Monthly Payments: This requires a full deposit based on your selected cabin class due at time of booking. Payments will be divided equally by the remaining months after your deposit with final payment on 8/1/18.

Auto Pay: Your credit card on file will be charged automatically on the 16th of each month. If you would prefer to pay via Bank Wire or QuickPay by (Zelle) call HJ Travels at 877-457-1268 Ext 2, for account details.

Yes! Travel Protection is strongly advised. Why the Royal Caribbean Travel Protection program? To protect you from the unexpected. What if you or a family member gets sick or hurt and you can’t go on your cruise vacation? Or your flight to the cruise is delayed? What if your bags are lost, stolen, or damaged? Or, they’re delayed and you need to buy some items until they show up? What if you get sick or hurt on your trip? What if you need an emergency medical evacuation? Travel Insurance, provided by Arch Insurance Company – Call HJ Travels at 877-457-1268 Ext 2 to book your travel insurance. Click here to go to the Insurance Schedule as the amounts are different on a 7 night cruise. The Royal Caribbean Travel Protection Program can help! Here are some highlights: The Cancellation Penalty Waiver Program, provided by Royal Caribbean Trip cancellation and Trip interruption: up to 100% back if you cancel (or interrupt) your cruise for one of the program’s specific reasons. Cancel for Any Reason: 75% future cruise credit if you cancel for any reason (and we mean ANY reason!) Trip Delay: up to $500 for catch-up expenses Accident Medical: up to $10,000 if you get hurt on your cruise vacation Sickness Medical: up to $10,000 if you get sick on your cruise vacation Emergency Medical Evacuation: up to $25,000 if you need emergency medical transportation Baggage Protection: up to $1,500 if your bags are lost, stolen, or damaged Bag Delay: up to $500 to buy necessary personal items if your bags are delayed 24/7 Worldwide Emergency Assistance, services provided by On Call International Travel and medical assistance anywhere in the world!

We now use single-color luggage tags for all ships in the fleet to help your bags get where they need to go. Luggage tags are now personalized with name and stateroom number. Tags for different ships are identified by bolded ship name for ease of identification. You can order luggage tags up to two weeks prior to sailing. Your luggage will be delivered and placed in front of your cabin by latest 6pm.


Dubai 2019 Cruise Questions

Cruise rate includes tea, coffee, juice, all meals except at Specialty restaurants, room service, port fees & taxes, live musical performances, comedy and late night parties with DJs. Lots of other surprises! Fantastica & Aurea Experiences include Alcohol. Prices do not include airfare or airport transfers to or from the cruise ship, personal expenses such as photos, souvenirs & island tours, or any other extra activities that you may choose to participate in on the ship or on shore that require a fee.  Bella Experience does not include alcohol.

Gratuities are $11.00 per person – per day, and paid on MSC Splendida.

Please contact HJ Travels to book your hotel accommodation at 877-457-1268 Ext 2.

We leave at 11:00 PM on March 23, 2019. Due to government regulations requiring cruise lines to submit the Final manifest at least 60 minutes prior to sailing, guests are requested to complete Online Check-in no later than 3 days prior to their cruise. If you do not complete Online Check-in 3 days prior, you will be required to complete this process at the pier at least two hours prior to the published sailing time. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or you will NOT be permitted to sail. Soca On The Seas group check-in & wristband collection from 1pm to 4pm.

Transfers are available for purchase from the arrival airport to the pier on day of sailing and from the pier to the departure airport on debarkation day only. It is recommended that transfers are purchased two weeks prior to sailing. Please remember MSC requires your flight information in order for them to promptly meet all guests. To purchase your MSC Guest Transfer or for additional information consult HJ Travels at 1-877-457-1268. You may also take a taxi or shuttle to the pier.

Visit this link for port information and location: http://dubaicruiseterminal.com/

Visit this link for check in: https://www.msccruisesusa.com/en-us/Web-Check-in/Web-Check-In.aspx

Check-in online! It’s easy. You may Check-In online 20 days prior to Sailing.
When you check-in online, it saves time. You won’t have to fill out any forms at the pier. When you and your party arrive, you’ll just need your E-Tickets, identification documents, and credit card that you register online. First, gather the following information for all the guests you’re checking in: Passport or appropriate proof of citizenship and identification Ship, sailing date and MSC reservation number Home address Emergency contact name with phone number Travel plans before and after your cruise Credit card for the Onboard Expense Account TIP: For security purposes, the system will time out after 30 minutes even though there is activity, so make sure you have everything listed above before you begin.

Embarkation United Arab Emirates (Dubai/Abu Dhabi):
The following notes refer to cruises to, from or within the UAE and Oman. All passports must be valid for at least 3 months on arrival for stays of up to three months. (Please refer to your home country procedures for further information.)

For UAE only: Passengers holding passports of the following countries do not need a visa prior to their arrival in to the UAE:
Europe : France, Italy, Germany, Holland, Belgium, Luxembourg, Switzerland, Austria, Sweden, Norway, Denmark, Portugal, Ireland, Greece, Finland, Spain, Monaco, Vatican City, Iceland, Andorra, San Marino, Liechtenstein, United Kingdom, Slovenia, Czech Republic, Hungary, Estonia, Cyprus, Romania, Poland, Slovakia, Lithuania, Latvia, Malta, Croatia , Bulgaria.
North America: USA & Canada
Pacific Rim: Australia, New Zealand, Japan, Brunei, Hong Kong, Singapore, Malaysia, South Korea

Kindly note that passengers holding passports of nationalities other than those mentioned above, will need a pre-issued visa for the UAE.
Please consult our offices for more detailed information and about Multiple Entry Visa for UAE issued exclusively for Cruise passengers whose stay in the UAE is limited only to the performance of the cruise.

Processing can take up to 7 working days and sometimes longer, depending on nationality and can be issued only by the appointed agent, other Visas issued by other Travel Agents could be denied by the Port Immigration Authority. No refund is granted if an application for a visa is made but then rejected by the Authorities.

DOCUMENTS REQUIRED FOR A VISA APPLICATION

1. VISA APPLICATION FORM duly completed (one for each per passenger) with all requested information
2. ONE COLOR PASSPORT-SIZE PHOTO
3. COLOR COPY OF PASSPORT (Including Amendment page, if passport includes the names of children)
4. VALIDITY EXTENSION PAGE OF THE PASSPORT (if passport validity has been extended)
5. LAST PAGE OF THE PASSPORT (for Indian nationals only)

Please note that passport and photos must be sent in the form of a JPEG file.

Fee payment should be made by Credit Card or bank transfer (details and a form will be provided by the Agent upon receipt of a visa request) directly to the appointed Agent and before visa processing. In the event of the passenger cancelling the cruise, for any reason, the cost of any visas already applied for will not be reimbursed.

Once visas are granted, the Agent will send them directly to the requester by e-mail. Passengers must print a copy of the visa, which may be considered valid both for flight check-in and for UAE Immigration at the port and airport.

Electricity on board all ships is supplied at a voltage of 110/220 V in the stateroom. Guests may request electrical outlet adapters from the Information Office.

*Please note that no heat-generating devices (like electric kettles, bottle warmer for babies, electric blanket, etc.) are allowed onboard.

Guests are not allowed to bring beer, hard liquor, fortified wines or non-alcoholic beverages onboard for consumption or any other use on boarding day or while in port. Alcoholic beverages seized on boarding day will not be returned. Guests wishing to bring personal wine and champagne onboard may do so only on boarding day, limited to two (2) 750 ml bottles per stateroom. Additional bottles of wine beyond two (2) bottles that are brought onboard or any alcoholic beverages purchased in ports of call or from Shops On Board will be stored by the ship and delivered to your stateroom on the last day of the sailing. Wine may be consumed in any shipboard restaurant, dining venue, or within the guests’ stateroom. Wine brought onboard may not be shared for consumption in private group events, and/or in lounges made private for the exclusive use of a group. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Guests who violate any alcohol policies, (over consume, provide alcohol to people under age 21, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Guests who are under the permitted drinking age will not have alcohol returned to them. Note: All guests must comply with TSA guidelines for transporting liquids.

Yes, there is a monthly payment plan. PAYMENT PLAN OPTIONS (REQUIRED). The deposit is per person: visit the pricing page for more information. Deposits are non-refundable on themed cruises therefore HJ Travels strongly advises the purchase of Travel Insurance. Deposit is due at time of booking.

Monthly Payments: This requires a full deposit based on your selected cabin class due at time of booking. Payments will be divided equally by the remaining months after your deposit with final payment on 11/20/18.

Auto Pay: Your credit card on file will be charged automatically on the 20th of each month. If you would prefer to pay via Bank Wire or QuickPay by (Zelle) call HJ Travels at 877-457-1268 Ext 2, for account details.

Yes! Travel Protection is strongly advised. Why the MSC Splendida Travel Protection program? To protect you from the unexpected. What if you or a family member gets sick or hurt and you can’t go on your cruise vacation? Or your flight to the cruise is delayed? What if your bags are lost, stolen, or damaged? Or, they’re delayed and you need to buy some items until they show up? What if you get sick or hurt on your trip? What if you need an emergency medical evacuation? Travel Insurance, provided by Arch Insurance Company – Call HJ Travels at 877-457-1268 Ext 2 to book your travel insurance. Click here to go to the Insurance Schedule as the amounts are different on a 7 night cruise. The MSC Splendida  Travel Protection Program can help! Here are some highlights: The Cancellation Penalty Waiver Program, provided by MSC Splendida Trip cancellation and Trip interruption: up to 100% back if you cancel (or interrupt) your cruise for one of the program’s specific reasons. Cancel for Any Reason: 75% future cruise credit if you cancel for any reason (and we mean ANY reason!) Trip Delay: up to $500 for catch-up expenses Accident Medical: up to $10,000 if you get hurt on your cruise vacation Sickness Medical: up to $10,000 if you get sick on your cruise vacation Emergency Medical Evacuation: up to $25,000 if you need emergency medical transportation Baggage Protection: up to $1,500 if your bags are lost, stolen, or damaged Bag Delay: up to $500 to buy necessary personal items if your bags are delayed 24/7 Worldwide Emergency Assistance, services provided by On Call International Travel and medical assistance anywhere in the world!